Frequency and volume
- How often does this workflow run, and how much work does it handle each time?
- Does its volume or timing change by day, season, deadline, or demand?
Lainge / Workflow readiness
Is this workflow a good candidate for improvement?
For U.S. small and midsize business owners and team leads. Choose one process your team runs today, then use these prompts to describe how it works and what a closer look would need to account for. This guide is for your own review, not a submission form.
Six areas to consider
Start with the work as it happens today.
01 02 Handoffs
- Where does work wait, get re-entered, or change hands?
- Who owns the next step at each handoff, and how do they know it is ready?
03 Existing tools
- Which systems, documents, or communication channels are involved?
- Where is the source of truth, and where do staff copy information between tools?
04 Sensitive information
- What categories of information are involved, and which roles need access?
- What information should stay out of an evaluation? Describe categories only; do not share actual customer records.
05 Human judgment
- Which decisions, exceptions, or approvals need a person?
- Where do people correct work, resolve uncertainty, or decide when to escalate?
06 Team adoption
- Who does this work today, and who would own a changed process?
- What training, feedback, or support would the team need to use a change?
A useful next decision
Keep the scope clear and the people in view.
A bounded workflow with a clear owner is easier to assess. Human judgment, information sensitivity, and team adoption needs should shape what you consider next. These prompts are guidance, not a score or a prediction.